Sign Refresh
If you experiencing a problem with your sign please refer to the Troubleshooting Guide first to diagnose any issues and resolve them prior to requesting a sign refresh or upgrade. Often times it is a simple programming, installation, or maintenance issue, not a sign operation issue, that is preventing the sign from operating properly.
If you are not successful troubleshooting the issue your are having with your sign and would like a Customer Service representative to reach out to you, click the button below to submit your request and a representative will contact you shortly.
Sign Refresh – What’s Included
The “standard of care” for signs more than two years old that are not under warranty is to provide an electronics overhaul, or refresh.
A refresh* of your sign includes:
- Replacement of CPU board, radar interface board, and radar component
- Two new 18 amp/hour batteries for solar models that use them
- Replacement of Bluetooth transmitter with Wi-Fi transmitter
- Upgrade of sign code to the latest version
- Return ground shipping
- New 1 year warranty on entire sign
*The refresh of the sign does not cover any housing repair.
The cost to refresh a sign is listed below and varies by the size of the sign and how the sign is powered (AC/solar/battery). To determine what model sign you have, look at the serial number label on the sign housing.
Each sign serial number begins with SNTC followed by the model number and 6 digits. The first digit indicates the sign model number.
If you would like to return your sign for a refresh, please submit a Sign Return Request form at the bottom of this page. You will need to provide your 6 digit sign serial number for your request.
A Radarsign customer service representative will review your request and will contact you within 2 business days.
| Sign Model | Refresh Fee * | Note |
|---|---|---|
| TC-400 AC power sign | $1095 | |
| TC-400 battery power sign | $1095 | Does NOT include batteries |
| TC-500 AC power sign | $1195 | |
| TC-500 solar power sign | $1295 | |
| TC-500B or SB (battery power) sign | $1495 | Includes conversion to solar sign, 50 watt panel, and mounting bracket; cannot be used as battery only anymore, no plug remains for wall charger |
| TC-500Z solar power sign without batteries | Call for pricing | |
| TC-600 AC power sign | $1195 | |
| TC-600 solar power sign | $1295 | |
| TC-600Z solar power sign without batteries) | Call for pricing | |
| * Refresh fee does not apply to or include Add-ons. | ||
Sign Return Request (RMA)
IMPORTANT: All sign returns must have an approved Return Merchandise Authorization (RMA) included with the sign return package. Any sign returned without an RMA will NOT BE PROCESSED until an approved RMA is submitted to Radarsign Customer Service. An approved RMA must be submitted within 30 days of receipt of the sign at Radarsign, or the sign will be returned and the customer will be charged for shipping.
Radarsign highly recommends that insurance be purchased for the retail value of any sign returned to us for repair. Radarsign is NOT RESPONSIBLE for any damage or loss that might occur during shipment of product to us. The signs are heavy and are often treated roughly by the shippers.
Refreshed signs will be returned 8-10 weeks from the date of receipt at Radarsign.